Information for eduroam admins

1. What is eduroam?

eduroam is a secure, worldwide roaming access service developed for the international research and education community. It allows users from participating institutions to obtain Internet connectivity at other participating institutions.

2. How do we join eduroam?

To join eduroam, your institution needs to become a member of the national eduroam federation (KENET). Contact the national eduroam coordinator of Kenya (KENET) for specific steps and requirements.

3. What are the technical requirements for setting up eduroam?

Your institution needs a RADIUS server for authentication, ensure your wireless network supports WPA2-Enterprise, and set up the necessary firewall rules and ensure IP address management.

4. How do we configure our RADIUS server for eduroam?

Install and configure a RADIUS server, integrate it with your institution’s identity management system (e.g., LDAP, Active Directory), and configure the server to communicate with the national eduroam federation’s RADIUS server.

5. What security measures should be implemented?

Use strong encryption (WPA2-Enterprise), regularly update and patch your systems, and monitor network traffic for suspicious activity.

6. How do we provide support to our users?

Create clear documentation for connecting to eduroam, offer technical support through your institution’s IT helpdesk, and educate users on safe network practices.

7. How do we handle authentication logs and privacy concerns?

Keep authentication logs as required by your institution and national federation’s policies, ensure compliance with data protection regulations (e.g.,Kenya Data Protection Act 2019), and inform users about data collection practices and their rights.

8. How can we troubleshoot common issues?

Ensure your RADIUS server is reachable and correctly configured, verify that the user’s credentials are correct and active, and check the compatibility of user devices with WPA2-Enterprise.

9. Can eduroam work with captive portals?

No, eduroam does not work with captive portals. eduroam requires direct access to the network without any intermediate web-based login pages.

10. What are the email account requirements for eduroam in Kenya?

Email accounts used for eduroam authentication MUST end with a .ke domain, such as .ac.ke, .or.ke, .sc.ke, .go.ke, etc,.